1. General provisions
The following business and advertising terms and conditions govern the rights and obligations of the parties resulting from the purchase contract concluded between the seller: 247.sk, sro, ID: 44306873, Vodárenská 636/3, 040 01 Košice-Sever, Registered in the Commercial Register of the District Court Košice I , odd. SRO, No. 242463 / V (hereinafter referred to as “the seller”) and the buyer. The subject of this agreement is the purchase and sale of goods on the seller’s e-commerce website.
Contact details of the seller:
247.sk, s.r.o., IČO: 44306873, Vodárenská 636/3, 040 01 Košice-Sever, Registered in the Commercial Register of the District Court Košice I, odd. Ltd., No. 242463 / V
Tax ID: 2022682662
VAT ID: SK 2022682662
Operation: Vodárenská 636/3, 040 01 Košice-Sever
Phone: +421 902196674
Slovak Trade Inspection (SOI)
SOI Inspectorate for the
Vratna 3, P. O. BOX A-35, 040 65 Košice 1
Department of Supervision
tel. no. 055/622 07 81
fax no. 055/622 45 47
1.1. These business and claim terms in the wording applicable on the date of the purchase agreement are an integral part of the purchase contract. In the event of a written contract purchase contract in which the terms of the contract are different from these business and claim conditions, the provisions of the purchase contract will be prior to these trade and claims terms. Newly agreed business terms and conditions may not conflict with other legal regulations (shortening the repayment period, warranty period, etc.)
1.2. For the purposes of these business and claim terms, an ancillary contract means a contract whereby the buyer acquires the goods or is provided with a service that is related to the subject of the purchase contract in question, provided the goods or service provided is the seller or a third party under their agreement.
1.3 The displayed purchase price for the goods on any e-commerce website operated by the seller also includes value added tax in the specified amount according to the valid legal regulation of the Slovak Republic. It does not include the price for the carriage of goods or other optional services. All trading and other shares are payable until stocks are sold unless otherwise stated.
1.4. The seller may at any time adjust the sales price of the merchandise that is displayed on the e-commerce website in the seller’s business. Such a change does not apply to purchase contracts concluded before the land price, notwithstanding the fact that the goods have not yet been delivered.
2. The method of concluding a purchase contract
2.1. The purchase contract is concluded on the basis of a proposal sent by the buyer to the seller in the form of a completed and sent form via the website of the seller to whom he has sent a proposal for its conclusion. The subject of the agreement is the transfer of the right of ownership to the goods identified by the buyer at the purchase price and under the conditions stated in this order (hereinafter referred to as “the order”).
2.2 Once an order has been sent, an order picking message will be automatically sent to the email address of the seller’s electronic system (“Order Receipt Confirmation”). If necessary, it is possible that any additional information regarding its order may be sent to the buyer’s email address.
2.3 The order confirmation includes information that the seller has received an order but is not accepting an offer to enter into a purchase contract.
2.4 Subsequently, the information will be sent to the buyer’s email address, which contains a notification of whether the buyer’s order has been accepted (“Order Acceptance”). The content of the order acceptance is the name and specification of the goods whose sale is the subject of the purchase contract, the price of the goods and / or other services, the indication of the likely delivery time of the goods, the name and location of the goods to be delivered and the conditions, the price and the date of delivery of the goods to the agreed place of delivery for the buyer, further details of the seller such as business name, registered office, identification number and the like. The notification may also contain other necessary information.
2.5. Conclusion of the purchase contract is the delivery of the acceptance of the order in electronic or written form.
2.6 In clear, unambiguous, comprehensible and unambiguous manner, the seller has informed, prior to sending the buyer’s order, about pre-contractual information regarding claim, payment, merchant, shipping and other conditions by:
about the main characteristics of the goods or the nature of the service within the scope of the adequately used means of communication and the goods or service informed the seller on the relevant e-shop catalog of the seller, the seller’s trading name and the registered office of the seller at the relevant sub- 1 of these business and claim conditions, which are placed on the relevant sub-pagethe seller’s e-commerce, the seller’s telephone number, and other details relevant to the buyer’s contact with the seller, in particular the address of his e-mail and the fax number, if he has informed them on the seller’s e-commerce site, 1 of these business and claim conditions, which are placed on the seller’s relevant e-shop sub-page, the address of the seller, where the buyer can claim a goods or services claim, file a complaint or another complaint, 1 of these business and claims conditions placed on the relevant e-commerce sub-page of the seller, the total price of the goods or service, including value added tax and any other taxes, or if, due to the nature of the goods or service, the price can not reasonably be determined in advance. as well as the cost of transport, delivery, postage and other costs and fees, or if such costs and charges can not be determined in advance by the fact that the Buyer will be obliged to pay them on the relevant e-shop catalog of the seller, the payment terms, delivery terms, the deadline for the seller to deliver goods or provide a service, information on the procedures for the application and handling of complaints, complaints and suggestions of the buyer, in the relevant articles of these trade and claims conditions the information on the right of the buyer to withdraw from the purchase contract, the conditions, the time limit and the procedure for the exercise of the right of withdrawal, 10 of these business and claim conditions, which are placed on the relevant e-commerce sub-page of the seller, informed the seller of the withdrawal form from the purchase contract, 10 and the appendix to these Business and Claim Terms, which are placed on the Seller’s e-Store Sub-Site; the seller also provided the withdrawal form itself in the appendix to these trading and claim terms, which are placed on the relevant e-commerce site that sells the information that the buyer withdraws from the purchase contract will bear the costs associated with the return of the goods to the seller under § 10 par. 3 of Act no. 102/2014 Z.z. on consumer protection in the sale of goods or the provision of services on the basis of a distance contract or a contract concluded outside the premises of the seller and on the amendment of certain laws (hereinafter the “Consumer Protection Act for the Sale at a Distance”), and if it withdraws from the purchase contract also the cost of returning the goods which, by virtue of their nature, can not be returned via mail, 10 of these business and claims conditions, which are placed on the respective e-commerce sub-page of the seller, on the buyer’s obligation to pay the seller the price for the actually rendered service pursuant to Section 10 5Continue Consumer Protection Act when the Buyer withdraws from the Service Agreement after having given the Seller explicit consent under Section 4 6 of the Consumer Protection Act in the case of distance selling, 10 of these business and claim terms, which are placed on the seller’s e-shop sub-page, about the circumstances in which the buyer loses the right to withdraw from the contract, 10 of these Business and Complaint Conditions, which are placed on the Seller’s relevant e-shop sub-page, instructions on Seller’s liability for defects in goods or services under § 622 and 623 of the Civil Code informed in Art. 8 of these business and warranty terms, which are placed on the seller’s relevant e-commerce sub-page, of the existence and details of the warranty provided by the manufacturer or seller under more stringent principles as set forth in § 502 of the Civil Code, if it is provided by the producer or seller, as well as information on the existence and conditions of assistance and services provided to the buyer after the sale of the goods or the provision of the service, if such assistance is provided on the relevant e-shop catalog of the seller, 9 of these business and claim terms, which are placed on the seller’s e-shop sub-page, the existence of the relevant codes of conduct that the seller has committed to adhere to, and the manner in which purchasers can acquaint themselves with or obtain the wording of the code of the seller’s business, of the duration of the contract in the case of a fixed-term contract; in the case of a contract concluded for an indefinite period or, in the case of a contract in which it automatically extends its validity, it also informed the information on the terms of termination of the contract on the relevant e-commerce catalog pageSeller’s omission and on these trade and return conditions placed on the relevant e-commerce sub-page of the seller, the minimum duration of the buyer’s obligations arising from the purchase contract, if the purchase contract results from the buyer, he informed the buyer of this obligation on the seller’s e-commerce catalog the Buyer’s obligation to pay an advance or to provide another financial security at the Seller’s request and the terms and conditions applicable to the provision of the Buyer, if the Buyer has such a commitment to inform the Buyer of such obligation of the seller’s relevant e-shop catalog, and under these trade and return terms, which are placed on the appropriate electronic sub-page the seller’s trade, the functionality, including the applicable technical safeguards to secure electronic content, and, if appropriate, inform the seller on the relevant e-shop catalog of the seller, and on these trade and return conditions located on the seller’s e-shop sub-page, with the hardware and software that the seller knows or is reasonably supposed to know about them, if appropriate, on the relevant e-commerce catalog of the seller, and in these trade and return terms, which are placed on the seller’s e-shop sub-page; options and conditions for out-of-court settlement of disputes through an ADR system, if the vendor has committed to using this system to inform the relevant the seller’s e-commerce catalog and under these trade and return conditions located on the seller’s e-shop sub-page, the necessary arrangements for the conclusion of the purchase contract by describing these necessary actions under these trade and return conditions which are located on the relevant an e-shop sub-page of the seller, that the purchase contract will be stored electronically at the seller and is available to the buyer after the buyer has requested the buyer in writing on the relevant e-shop catalog of the seller and under these trade and return conditions that are placed on the appropriate e-commerce sub-page of the seller,
that the language offered for the conclusion of the contract is the Slovakian language on the relevant e-shop catalog of the seller and in these trade and complaints conditions which are placed on the respective e-shop sub-page of the seller.
2.7. If the seller has not fulfilled his obligation to provide information under 2.6. (e) of these Business and Complaint Terms, Buyer is not obliged to pay these additional costs or fees.
3. Seller’s rights and obligations
3.1. Seller is required to:
a) in the event of confirmation of the order in the form of acceptance, the seller is obliged to deliver goods to the buyer in agreed quantity, time, quality and to pack it and ensure transportation in the way necessary for its preservation and protection, b) ensure that the delivered goods comply with the valid legal regulations of the Slovak Republic, c) send a confirmation of the conclusion of a purchase contract on a durable medium, such as by e-mail. The confirmation is required to be sent without delay and must contain all the information given in 2.6. including the withdrawal form from the purchase contract.d) at the latest, together with the goods, submit to the buyer, in electronic or written form, all the necessary documents for taking over and using the purchased goods, as well as other documents prescribed by valid legal regulations of the Slovak Republic, , delivery note, warranty card and tax document.
2.3 The seller has the right to a proper and timely payment of the purchase price to the buyer for the goods delivered.
3.3 In the event of unavailability of the goods or the sale of the stock, the seller is not able to deliver the goods to the buyer within the term stipulated in the purchase contract determined by these trade and claims terms or for the agreed purchase price, it is the seller’s obligation to offer the buyer a substitute performance or the possibility to rescind the buyer (cancellation of the order). Withdrawal from the purchase contract or cancellation of the order is possible by sending an e-mail to the buyer. In the event of payment of the purchase price to the buyer or part thereof, it is the seller’s obligation to repay the already paid purchase price or part thereof within 14 days from the date of delivery of the e-mail of withdrawal from the purchase contract or cancellation of an order to the buyer on a designated account, unless the parties agree otherwise. If the seller fails to accept the substitute performance offered by the buyer and does not withdraw from the purchase contract, the seller is entitled to withdrawfrom the purchase contract. In the event of payment of the purchase price to the purchaser or part thereof, the seller is obliged to return the purchase price already paid or part thereof within 14 days from the date of delivery of the withdrawal from the purchase contract to the buyer.
4. Buyer’s rights and obligations
4.1. The seller informed the buyer of the obligation to pay the purchase price. This obligation is part of the order.
2.4 Buyer’s rights: Buyer has the right to deliver the goods in quantity, quality, time and place agreed by the parties.
3.4 Obligations of Buyer:
a) to pay the agreed purchase price to the seller within the agreed maturity period, including the cost of delivery of the ordered goods, b) to take over the goods that have been ordered and delivered) in the delivery letter to confirm receipt of the goods by their signature or by the signature of the authorized person. Delivery and payment terms
1.5 For each item on the ecommerce website, the usual availability of the goods is also stated with the expiry date.
2.5 The seller is obliged to deliver the thing to the buyer without delay, no later than 30 days from the date of the purchase contract, unless otherwise agreed in the purchase contract. If the seller fails to comply with this obligation, the buyer may ask him to supply a matter within a specified reasonable time limit. If the item is not delivered within this additional reasonable period, the buyer is entitled to withdraw from the contract.
3.5 The seller is entitled to invite the buyer to take goods before the expiry of the delivery period stipulated in the purchase contract.
4.5 The display of goods on any of the e-commerce websites operated by the seller is illustrative only. The dimensions, weight and other details of the goods contained in the seller’s catalogs, prospectuses and other documents placed on the seller’s e-commerce website are reported by the manufacturer and may differ from + -1% of the value given.
5.5 It is the buyer’s obligation to take over the goods at the agreed place, according to the purchase contract or in some other way before the delivery of the goods (hereinafter referred to as the “place”). The buyer is obliged to take over the goods within the time limit to which the seller or his agent is responsible for delivering the goods and the buyer agreed in the purchase agreement or in some other way prior to the delivery of the goods (“Time range”).
5.6 If the seller delivers the goods to the purchaser in place and in time, it is the buyer’s duty to take over the goods personally or to arrange for the goods to be taken over by the person authorized by the buyer. The buyer is required to sign a record of payment of the purchase price, delivery and delivery of the goods. The obligation of the third person empowered to take over the goods is to provide the seller with a copy of the order acceptance. Upon delivery of the goods to the buyer, the goods are deemed to have been delivered. Delivering goods to a buyer means delivering the goods to the buyer or a third party authorized by the buyer, and signing a purchase price and delivery and delivery order to the buyer or third party authorized by the buyer.
5.7 Repeat the delivery of the goods due to the absence of the buyer on the spot and in the time extent or if the buyer does not take the goods within 7 days after the mild expiration of the time period, without prior written withdrawal from the purchase contract, the seller shall be entitled to claim the amount of the actual costs of the damage for attempting to unsuccessfully deliver the goods to the place.
5.8 The buyer’s obligation is to check the received consignment, the packaging of the goods and the goods immediately after delivery in the presence of a seller’s representative, such as a courier. If the defect of the goods is found, it is the duty of the seller’s representative to allow the buyer to make a record of the nature and extent of the defect of the goods, the seller’s representative shall confirm the accuracy. With such a written record delivered to the seller, the buyer may refuse to take delivery of the defective goods or confirm the delivery of the defective goods and subsequently, 8 of these business and claim conditions to claim a defect in the goods at the seller or the designated person. If the buyer refuses to take over the delivered goods with defects, all expeditiously incurred costs of returning the goods to the seller are borne by the seller.
5.9 In the event that the seller fails to deliver the goods, the purchaser is entitled to the time limit specified in point 5.2. of these business conditions to withdraw from the purchase contract and the seller is obliged to repay the buyer the already paid purchase price or part thereof within 14 days from the moment of delivery of the withdrawal from the purchase contract. Funds will be transferred to a bank account specified by the buyer.
6. Purchase price
6.1. The purchase price for the goods that was agreed in the purchase agreement between the buyer and the seller is stated in the order acceptance (the “purchase price”). In the case where the purchase price stated in the order receipt exceeds the price for the identical goods listed in the e-commerce offer at the time of sending the order to the buyer, the seller delivers to the buyer the electronica report with information about the offer of a new purchase price at a different amount deemed to be the seller’s proposal to conclude a new purchase contract that the buyer must explicitly confirm by e-mail or in writing in order to effect a valid purchase contract.
2.6 Buyer is obligated to pay the seller the purchase price, including the cost of delivering the goods in cash, respectively. credit card upon personal receipt of the goods, delivery at the point of delivery of the goods or by cashless transfer to the seller’s account specified in the acceptance of the order or on the website of the seller at the time before the goods are taken over.
3.6 Upon payment of the purchase price by cashless transfer to the seller’s account, it is considered as the payment day, when the entire purchase price was credited to the seller’s account.
4.6 It is the buyer’s obligation to pay the seller the purchase price for the agreed goods within the term of the purchase contract, but at the latest when the goods are taken over.
5.6 The seller is entitled to deny the delivery of goods to the buyer if the buyer does not pay the seller the full purchase price until delivery of the goods to the place and the parties have not agreed to pay the purchase price for the goods in installments.
6.6 Assembly, delivery and related costs are not included in the purchase price, and the seller is not required to provide the service to the buyer.
7. Acquisition of ownership and passing of danger of damage to goods
7.1. The right to ownership of the goods is acquired by the buyer only upon full payment of the purchase price for the goods.
2.7 The moment of taking over the goods by the buyer or by a third person authorized by the buyer from the seller or his agent charged with delivering the goods or when doing so in time, at the time when the seller allows the buyer to dispose of the goods and the purchaser does not take the goods undergoes the risk of damage to the goods.
8. Complaints (warranty, liability for defects, complaints)
8.1. The buyer has the right to free the defect, in a timely and proper manner, as to the defect of the goods that can be removed. The seller’s obligation to remove the defect without undue delay.
2.8 Instead of removing the defect, the buyer may request the exchange of the goods, or if the defect relates only to a certain part of the goods, the replacement of that part, provided that the seller does not incur disproportionate costs in relation to the price of the goods or the seriousness of the defect.
8.3. Replace defective goods for non-defective goods may be sold by the seller whenever the purchaser does not cause serious difficulties.
8.4. In the case of a defect of goods that can not be removed and which prevents the goods from being properly used as a thing without a defect, the buyer has the right to exchange the goods or has the right to withdraw from the purchase contract. The same rights apply to the buyer if it is a defect that can be remedied, but if the buyer can not be properly utilized for recurring defects or for a large number of defects.
8.5. In the case of other unavoidable defects, the buyer is entitled to an appropriate discount on the price of the goods.
8.6. The seller instructed the buyer of his rights under the provisions of this Act. § 622 of the Civil Code (points 8.1 to 8.3 of these Commercial and Complaint Terms) and the rights resulting from it. § 623 of the Civil Code (paragraphs 8.4 to 8.5 of these Commercial and Complaint Terms) by placing such business and claim terms on the seller’s relevant e-shop sub-page, and the buyer had the opportunity to read them before the order was dispatched.
7.8 Buyer is required to claim the claim with the seller or designated person. The seller is responsible for defects in the goods in accordance with the valid legal regulations of the Slovak Republic. Information about the service points and designated persons for the warranty and post-warranty service shall be provided by the seller to the buyer on the back of the warranty card or upon request by telephone or by e-mail.
8.8 Complaints handling is covered by the seller’s valid complaint policy, 8. these business and claim conditions. The Buyer was properly informed of the Complaint Procedure and was informed of the terms and manner of claiming the Goods, including the details of where the claim could be applied and the performance of warranty repairs in accordance with the § 18 par. 1 of Act no. 250/2007 Z. from. on Consumer Protection and on Amending the Act of the Slovak National Council no. 372/1990 Coll. (hereinafter referred to as the “Act”) at the time before the conclusion of the purchase contract by placing such business and claim conditions on the relevant e-commerce sub-page of the seller and the buyer had the opportunity to read them before submitting the order.
8.9 Goods purchased by the buyer from the seller in the form of an e-commerce on the seller’s e-shop website are covered by the claim order.
8.10. If the goods show defects for which the manufacturer, supplier or seller is responsible, covered by the warranty and purchased at the seller, the buyer has the right to claim liability for defects with the seller.
8.11. If the goods show defects, the buyer has a prto lodge a claim at the vendor’s premises in accordance with § 18 par. (2) of the Act by delivering the goods to the vendor’s premises and delivering to the seller a manifestation of the buyer’s will to exercise his right under points 8.1. to 8.5. of these Business and Complaint Terms (hereinafter referred to as the “Claim Notice”), in the form of a completed claim form, which is placed on the seller’s e-shop sub-page. The seller recommends the goods to be insured when sending them. Shipments do not take delivery to the seller. The Buyer is required in the Claim Notice to truthfully provide all the required information, in particular to accurately identify the type and extent of the defect of the goods; the buyer shall also indicate which of his rights under § 622 and 633 of the Civil Code apply. The buyer has the right to make a claim also to the person authorized by the manufacturer of the goods to perform warranty repairs (hereinafter referred to as the “designated person”). The list of designated persons is included in the warranty card or is sent to the buyer at the request of the seller.
8.12. A product complaint that can be delivered to the seller begins on the day that all the following conditions are cumulatively met:
a) the delivery of the notice of claim by the buyer, the seller; d) the delivery of the claimed goods from the buyer to the seller or the appointed person) delivery of access codes, passwords, etc. to the seller, if such data are necessary for the proper handling of the claim
8.13. If the claim is a product that can not be delivered to the seller objectively or which is firmly in place, the buyer is, in addition to complying with the conditions under points 8.12 (a) and (c) of these Complaints and Conditions of Business is obliged to provide all necessary assistance to the seller or a third person designated by the seller to perform the inspection of the claimed goods. Complaint relating to goods that can not be delivered to the seller objectively or which is firmly embedded begins on the day the goods were examined under the first sentence. However, if the seller or a third party designated by him, despite the necessary cooperation provided by the buyer, fails to arrange for the inspection to be carried out within a reasonable time, but no later than 10 days after delivery of the Notice of claim to the seller, the complaint proceeding shall commence on the date of delivery of the Notice of application to the seller.
8.14. The seller or designated person issues to the buyer a receipt to claim the goods in the appropriate form chosen by the seller, in the form of a letter or a written form in which he is obliged to accurately identify the defects of the goods complained of and once again informs the consumer about his rights under Section 8.1. to 8.3. of these business and claim conditions (Section 622 of the Civil Code) and of the rights resulting from paragraph 8.4. to 8.5. of these business and claims conditions (Section 623 of the Civil Code). If a complaint is claimed by means of long distance communication, the seller is required to deliver the claim confirmation to the buyer immediately; if it is not possible to deliver the receipt immediately, it must be delivered without undue delay, but at the latest with a proof of equipment; the claim confirmation does not have to be delivered if the buyer has the opportunity to prove the claim in another way.
8.15. The buyer is entitled to decide which of his rights, § 622 and ust. § 623 of the Civil Code applies and at the same time it is obliged to immediately inform the seller about its decision. On the basis of a buyer’s decision, which of its rights under the § 622 and ust. § 623 of the Civil Code shall be applied by the seller or the designated person obliged to determine the method of furnishing the complaint according to the provision. § 2 písm. m) of the Act immediately, in more complex cases within 3 days from the beginning of the complaint procedure, in justified cases, especially if a complex technical evaluation of the condition of the goods is required within 30 days from the date of application of the claim. After determining the way the complaint is handled, the seller or designated person will reclaim the complaint immediately, in justified cases, the complaint can be reclaimed later. However, the claim may not be longer than 30 days from the date of the claim. After the expiration of the deadline for complaint handling, the consumer has the right to withdraw from the contract or has the right to exchange goods for new goods.
8.16. If the buyer claims the goods during the first 12 months from the conclusion of the purchase contract, the seller may dispose of the claim by refusing only on the basis of an expert’s opinion or opinion issued by an authorized, notified or accredited person or opinion of the designated person. Irrespective of the outcome of expert judgment, the seller may not require the buyer to cover the costs of professional judgment of the goods or other costs related to the professional assessment of the goods.
8.17. If the buyer complainsafter 12 months from the conclusion of the purchase contract and the seller has rejected it, the person who has reclaimed the complaint is obliged to indicate in the proof of the complaint statement to whom the buyer can send the goods for expert judgment. If the buyer sends the goods for expert judgment to the designated person stated in the claim equipment documentation, the costs of expert judgment of the goods as well as all other related expense incurred shall be borne by the seller irrespective of the outcome of the expert judgment. If the buyer, by professional judgment, demonstrates the seller’s liability for the defective product defect, he may reapply the claim; the warranty period does not expire during the performance of the expert assessment. The seller is obliged to pay the buyer within 14 days of the day of the resubmitted claim all costs incurred for the expert evaluation of the goods as well as all the related expen- diture incurred. The reclaimed claim can not be denied.
8.18. Buyer does not have the right to claim liability for defects that the seller has been alerted to at the time of conclusion of the contract or to have been aware of the circumstances under which the purchase contract was concluded.
8.19. The seller reserves the right to replace defective goods for other impeccable goods with the same or better technical parameters if the buyer does not cause serious difficulties.
8.20. Seller is not responsible for defects in goods:
in the case of a clear defect which the buyer could have identified by checking the consignment on delivery of the goods and which he did not notify the seller to the seller in accordance with point 5.8. if the buyer has not exercised his / her right regarding the seller’s liability for defect of goods until the end of the warranty period if the defect is a mechanical damage to the goods caused by the buyer if the defect is caused by the use of the goods under conditions that do not correspond to their intensity, , the chemical and mechanical effects of the natural environment of the goods, if the defect was caused by improper handling, servicing or neglect of the goods care, if the defect was caused by the overburdening of the goods or by use contrary to the conditions stated in the documentation or general principles of the normal use of the goods the defect of the goods has been caused by damage to the goods by unavoidable and / or unforeseeable events, if the defect of the goods resulted from damage to the goods by accidental destruction and accidental deterioration, if the defect was caused by unprofessional interference, damage to water, fire man, static or atmospheric electricity, or any other act of force majeure, and if the defect is caused by an interference with the goods to the unauthorized person.
8.21. It is the vendor’s responsibility to provide a claim and terminate the claim in one of the following ways:
a) by exchange of goods, b) by returning the purchase price of the goods, c) by handing over the repaired goods, d) by paying an appropriate discount on the price of the goods, e) by a written request for acceptance by the seller of the specified performance, f) by reasoned rejection of the goods claim.
8.22. The seller is required to issue a written document no later than 30 days from the day of filing the claim personally, via the postal or courier service or delivery service provider. The seller will inform the buyer immediately of the outcome of the complaint, immediately after termination of the complaint by telephone or e-mail, and will, together with the goods, by e-mail receipt of proof of equipment.
8.23. The warranty period is 24 months from the date of delivery of the goods unless the warranty period is different for specific cases. The products of sports nutrition, groceries and animal feeds have a minimum shelf life of more than 2 months before the date of consumption; in case of shorter expiration times, they contact the seller by telephone or e-mail and the shipment is sent only with the consent of the buyer.
8.24. In the case of warranty repairs, the warranty period is extended by the time the buyer could not use the goods.
8.25. In the case of replacement of goods for a new one, the warranty period will begin again from the receipt of new goods, but only for new goods. In case of replacement of the goods, the buyer will receive a document containing the information on the exchange of the goods and any further claims will be applied on the basis of the purchase contract and this claim document.
8.26. In the case of a removable defect, the claim will be provided according to the buyer’s decision under 8.15. the following terms and conditions:
a) the seller of the defective goods exchanges the alebob) the seller shall ensure the removal of the defect
8.27. Regarding a removable defect, the Buyer will not determine immediately under 8.15. of these claims and business conditions, how the complaint is to be equipped, the seller resells the claim by removing the defect.
8.28. In the case of a defect that can not be eliminated, or one repeated multiple deleterious defects or a greater number of differentthe removal of defects that prevent the goods from being properly utilized as defective, the vendor shall equip it, depending on the buyer’s decision under 8.15. of these Complaints and Trade Conditions as follows:
by exchanging goods for other functional goods of the same or better technical parameters, or, in the case that the seller can not exchange the goods for another, he shall reclaim the claim by returning the purchase price for the goods.
8.29. In the case of a non-repairable defect or multiple recurrent defect, or in respect of a number of different removable defects that prevent proper use of the goods as defective and the Buyer does not promptly determine according to paragraph 8.15. of these claims and business conditions, how the complaint is to be equipped, the seller of the claim shall equip himself by exchanging goods for other functional goods of the same or better technical parameters.
30.8. The claim equipment only applies to the defects listed in the Complaint Notice and the Goods Claims Claim 8.14. of these Complaints and Trade Conditions.
8.31. For reclamation purposes, the occurrence of one removable defect is more than twice as a recurring deleterious error.
8.32. For the purpose of claiming, the occurrence of more than three different removable defects at the same time is considered to be a large number of different removable defects.
8.33. The purchaser’s entitlement to claim a defect claim is after he has exercised his right and has requested the seller to remove the defect of the goods under item 8.1. of these claims and trade terms and, irrespective of the outcome of the claim, is no longer entitled to repeatedly claim the same unique defect (not a defect of the same kind).
8.34. The provisions of Art. 8 of these Complaint and Business Terms and Conditions expressly do not apply to entities not complying with the definition of consumer as set out in § 2 písm. a) Law 102/2014.
9.1. Personal data and their protection
The parties agree that the buyer, if he is a natural person, is obliged to notify the seller in his / her order of his / her name and surname, permanent address including postcode, telephone number and e-mail address. The parties agree that the buyer, the person is obliged to notify the seller in the order of his business name, address, including postcode, ID, phone number and e-mail address. The buyer can review and change the personal data provided at any time, as well as cancel his registration after logging in to the e-commerce website “My Account”. The seller hereby notifies the buyer that, § 10 par. Article 3 b) of Act no. 122/2013 Z.z. on the Protection of Personal Data and on Amendments to Certain Laws as amended, the seller as an operator will process the buyer’s personal data without the consent of the person concerned in the process of concluding a purchase contract as the processing of the buyer’s personal data will be performed by the seller in pre-contractual relationships with the buyer and the processing of the buyer’s personal data is necessary for performance from a purchase contract in which the buyer acts as one of the parties. The buyer can tick the box before sending the order to express his / § 11 par. (1) of the Act to process and store his personal data, in particular those mentioned above and / or which are necessary for the seller’s activities relating to the transmission of information on new products, discounts and shares on the goods offered and processed in all their information systems , regarding the sending of information about new products, discounts and shares on the goods offered. The Seller undertakes to treat and store the buyer’s personal data in accordance with the valid legal regulations of the Slovak Republic. The Seller declares that, in accordance with Art. § 6 ods. Article 2 c) Personal data will be acquired solely for the purpose stated in these business and claims terms. § 6 ods. Article 2 (e) ZnOOU will collect personal data for purposes other than those specified in these business and advertising conditions and ensure that personal data are processed and used exclusively in a manner consistent with the purpose for which they were collected and that they will not associate them with personal data, which have been obtained for other purposes. The Buyer grants the Seller the approval according to Section 9.5. of these fixed-term complaint and commercial terms and conditions to meet the purpose of processing the buyer’s personal data. After the fulfillment of the purpose of the processing, the seller will immediately secure the liquidation of the buyer’s personal data. The buyer may withdraw consent to the processing of personal data at any time in writing. The consent will expire within 1 month of receipt of the withdrawal of the consent of the buyer to the seller. The buyer will be prompted to send the order by ticking the box before sending the order to confirm that the seller has sufficient,money within 14 days from the date of delivery of the withdrawal, until the goods are delivered to him or the goods are not dispatched.
At the latest within 14 days of the date of resignation, I am obligated / obliged to send the goods to the seller.
In ……………………………….. On ………. …………….
Annex no. 2
A lesson of exercising the buyer’s right to withdraw from the purchase contract
Right to withdraw from the purchase contract
You have the right to withdraw from this purchase contract without giving a reason within 14 days.
The withdrawal period expires 14 days from the date on which you or the designated third party, except the carrier, takes over the goods.
In exercising the right to withdraw from the purchase contract, please inform us of your decision to withdraw from this purchase contract by a unambiguous statement (for example, letter sent by mail, fax or e-mail) to ………….. Vodárenská 636/3 , 040 01 Košice-Sever
Phone: +421 902196674
For this purpose, you can use the template form to withdraw from the purchase contract, which is found as appendix no. 1 business and claims terms. In case of interest, you have the option to fill in and send a sample withdrawal form or any other explicit statement of withdrawal from the purchase contract also electronically via our web site [insert web site address]. If you make use of this option, we will immediately confirm your acceptance of the withdrawal from the purchase contract by e-mail or e- on another durable carrier.
The withdrawal period is maintained if you send notice of the exercise of the right to withdraw from the purchase contract before the expiration of the purchase contract expires.
Consequences of withdrawal
In the event of withdrawal from the Purchase Agreement, we will refund all payments you have made in connection with the conclusion of the purchase contract, in particular the purchase price, including the cost of delivering the goods to you. This does not apply to additional costs if you have chosen a different kind of delivery, such as the cheapest way of delivery we offer, or the cost of ancillary services if they were the subject of a contract and if they were fully provided. Payments will be refunded to you without undue delay, and in any case no later than 14 days after the date of receipt of your notice of withdrawal from this purchase contract. Their payment will be made in the same way you used for your payment unless you explicitly agreed to a different payment method, without incurring any additional fees.
The payment for purchased goods will be paid to you only upon delivery of the returned goods back to our address or upon presentation of the document proving the return of the goods back, whichever comes first.
Send us the goods back or bring it to the registered office of the company without undue delay and in any case no later than 14 days after the date of the exercise of the right of withdrawal. The time limit is deemed to be preserved if you send the goods back before the 14-day period expires. The direct cost of returning the goods is borne by you.
Please note that if you withdraw from a purchase contract, you are liable for any reduction in the value of the goods as a result of handling it from the time it is delivered to the moment of its return otherwise than necessary to ascertain the nature, characteristics and functionality of the goods.
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